Refund policy
At Nostaly, we are committed to providing a transparent and fair shopping experience. This policy is designed to comply with international consumer protection laws and governs all purchases made through our store.
1. 90-DAY MONEY-BACK GUARANTEE
Try it for 90 days, risk-free. If you are not happy with your purchase for any reason, you can send it back within 90 days of delivery for a full refund of the price you paid, no questions asked.
- Eligibility: The item must come back complete (the TV with its cables and accessories) and in its original packaging. A receipt or proof of purchase is required.
- Return Shipping Costs: For money-back returns, the customer is responsible for all return shipping costs and arrangements. Nostaly does not provide prepaid labels for these instances. If you would rather have us arrange the return shipping for you, it typically costs about $20 – $29 USD (the standard rate for an international shipment of about 500 grams), and that cost is then deducted from your refund.
- Procedure: You must initiate the process by contacting us at [email protected]. Items sent back without prior authorization will not be accepted.
2. 1 YEAR WARRANTY FOR DEFECTIVE OR DAMAGED GOODS
We offer a specific 1 year commercial warranty for items that arrive defective, damaged, or are incorrectly shipped.
- Inspection: Please inspect your order upon arrival. If the product is faulty or damaged, contact us immediately at [email protected].
- Resolution: Upon verification of the defect (which may require photographic or video evidence), we will provide a replacement or a full refund. In confirmed cases of manufacturing defects or shipping damage, Nostaly will handle the necessary arrangements to rectify the issue.
3. NON-RETURNABLE ITEMS AND EXCEPTIONS
For health, safety, and legal reasons, certain items cannot be returned:
- Custom-made or personalized products.
- Personal care and hygiene goods (such as beauty products or jewelry).
- Items purchased during "Final Sale" events or gift cards.
- Hazardous materials, flammable liquids, or gases.
4. EXCHANGES
The most efficient way to ensure you get the item you want is to return the item you have (following the steps in Section 1) and, once the return is accepted, make a separate purchase for the new item.
5. REFUNDS
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
- Approved Refunds: If approved, you will be automatically refunded via your original payment method within 10 business days (minus the return shipping cost only if you asked us to arrange it, see Section 1).
- Processing Time: Please note that banks and credit card companies may require additional time (often 3–5 business days) to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at [email protected].